When David Vélez walked into a Brazilian bank branch to open an account six years ago, he was appalled by the experience. First, he had to check his bag in a locker outside. Next, he waited to pass through a security line manned by three armed guards. He sat there for 45 minutes and finally spoke to someone, who acted like they were doing him a favor by deigning to talk about opening an account. Then, he was sent off to make a phone call to bank employees elsewhere and was later forced to return ...
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Added December 06, 2019